Returning merchandise to Macy’s, either in-store or online, can be a hassle-free experience. Check out this guide for the step-by-step process on Macy’s return policies, as well as tips on how to make sure you get your refund or exchange quickly and easily.


How to Return Items Purchased at Macy’s

Returning merchandise you’ve bought at Macy’s is easy. Depending on how you made your purchase, you may choose to bring it back in person or return it back by mail. In either case, make sure to have your receipt—or your online order number—so the store can issue a refund or exchange. Visit the Returns & Exchanges page on for more information about their specific policies and procedures.


What is Required for a Return?

Returns at Macy’s must include the original packaging, tags and accessories. The return will not be eligible for a refund without all of these components. When returning items bought in Macy’s retail stores, it is important to have your receipt or original method of payment with you as this is required for a refund or exchange. Additionally, if the item was brought online and was shipped to your home, you must enter your order number for processing.

macy's return policies

Timeframe for Refunds and Exchanges

Typically, refunds and exchanges must be done within 60 days of receipt for most items purchased in store or online at Macy’s. After this day period has past, exchanges are allowed as long as the merchandise is in its original condition with tags attached and accessories included.

macy's return policies

If you do not have your receipt, a return or exchange may still be possible via a check issued from the store. Furthermore, any purchases that occurred outside of 60 days require the customer to contact Customer Service to process it.


Overview of Other Macy’s Return Policies

Macy’s does not accept the return of clearance items, including sale, special and buy one get one free items (unless defective). Returns on items purchased in sets are subject to all pieces being returned in order to receive a full refund. Redeemable gift cards are non-refundable unless required by law. Cosmetics, fragrances and fine jewelry may be opened and inspected but must be new and unused with original tags and packaging attached. Personalized items cannot be exchanged or refunded due to the customized nature.

macy's return policies

What to Do if Your Return or Exchange Was Unsuccessful

If your return or exchange was unsuccessful for any reason, you can contact Macy’s Customer Service to make an appeal. Appeals are reviewed on a case-by-case basis and a final decision is determined by Macy’s management. You can review the available options, such as gift cards or other store credits, depending on your specific circumstances.


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